Booking Terms and Conditions - 2021
*** DO NOT COME TO THE PADDLE STATION IF: YOU HAVE ANY CORONAVIRUS SYMPTOMS, HAVE RETURNED FROM OUT OF THE COUNTRY IN THE PAST 14 DAYS OR HAVE BEEN IN CONTACT WITH ANYONE WITH A CONFIRMED CASE OF COVID-19. IF YOU COME TO THE PADDLE STATION AND PRESENT WITH ANY SYMPTOMS, YOU MAY BE DENIED ACCESS TO YOUR BOOKING***
1. Rental Rates (all inclusive of helmets, PFDs, paddles, and an emergency safety kit)
Rental rates are as posted and subject to change without notice.
A pre-authorization amount of $300.00 CAD per vessel will be temporarily (up to 7 days) held on your credit card and will be released once you reach your end destination, provided all the rental equipment is returned in its original condition.
3. Maximum allotted time per rental
MAXIMUM TIME ALLOTTED
Shouldice Athletic Park to St. Patrick’s Island Park West Baker Park to St. Patrick’s Island Park West Baker Park to Shouldice Athletic Park
Time will be posted each day
After the maximum allotted time, penalty rates will apply. Please ensure that you stop only at our designated Paddle Station.
4. Penalty Rates
Penalties will be rounded up to the closest hour.
Opened/Compromised Emergency Kit
$30.00 CAD/ hr delayed
$40.00 CAD/ hr delayed
$60.00 CAD/ hr delayed
5. Cancellation & Rescheduling policy
We understand that plans may change or unavoidable situations arise that necessitate having to cancel or change your trip plans. However, please understand that once your trip is booked we reserve your space, assign staff and resources to ensure your trip runs smoothly. Few of these costs are recoverable at the last minute.With this in mind we apply the following cancellation policy:
- Cancellations more than 72 hours (3 days) prior to booking date and time: Full refund
- Cancellations 72 hours or less prior to booking date and time: No refunds. Paddle Station credit or promo code
- Cancellations by The Paddle Station due to suspended operations for weather or any other reason: Paddle Station will rebook at your convenience or issue a credit for cancelled bookings made prior to the closure
We regret that we cannot make exceptions for personal emergencies and recommend that Trip Cancellation Protection be purchased through your travel insurance company to protect your payments.Our reschedule policy will allow you to reschedule your booking* or receive a gift certificate up to 24 hours before the date of your last booking. Please email us with your last name and booking ID and the date and time you wish to reschedule to (*subject to availability). All requests to reschedule your booking time will be subject to a $20 fee. Rescheduling is NOT permitted within 24 hours.
6. Equipment damage or replacement fees
The fee for rental equipment damaged, lost or stolen will be equal to the full replacement cost of the item in question. Determination of level of damage is at the discretion of The Paddle Station.
7. Vessel Retrieval Rates
A vessel retrieval fee of $100.00 CAD will be charged to your credit card if you pass the last designated endpoint, St. Patrick’s Island Park, and require Paddle Station staff assistance to return your rented vessel to a Paddle Station.
Every paddler, or the parent of a minor, is required to review and sign a waiver before any rental equipment will be provided by The Paddle Station.
Please review the waiver carefully before signing. Electronic waivers can be emailed to yourself. Please ensure you take a copy of the waiver with you before leaving the booking area.
9. Reporting time
Please arrive at the location you have booked to start paddling from, at least 15 minutes prior to your rental time.
If you arrive after your rental time, your booking will be cancelled or you will be subject to a delay penalty (if applicable). Penalties will be rounded up to the closest hour. You will not receive a refund if you fail to report by your rental time.
All paddlers MUST wear a life jacket. No Exceptions. It is your responsibility to ensure the life jacket provided fits you and/or your child. Failure to wear your life jacket may result in a $500 fine per paddler by the Calgary Police Service/Calgary Fire Department. Life jackets for children are subject to availability – we recommend bringing your own to ensure you do not have to wait for one.
Adult sized helmets are available by request. The Paddle Station does not provide child sized helmets.
It is your responsibility to ensure you understand and follow all instructions provided to you by the Paddle Crew.
11. Age Restrictions
All minors, including single kayakers under age 18, MUST be accompanied by a parent or guardian. The Paddle Station reserves the right to ask for identification for safety purposes.
• Children, ages 3 and up are permitted in rafts.
• Children, ages 6 and up are permitted in double kayaks.
• Paddlers must be age 16 and older to be permitted in a single kayak.
Animals are permitted in all of our vessels. The Paddle Station does not provide safety equipment for animals. The Paddler assumes all risks related to any animal they choose to take in our vessels. The Paddler will be subject to a cleaning or damages fee for any animal waste or related damage.
13. Cleaning Fee
Please note you will be subject to a cleaning fee of $50 in the event your raft is not returned free of garbage, mess and debris. Please ensure you remove ALL of your disposables and recyclables.
PADDLE STATION EMERGENCY CONTACT NUMBER: 403-456-2418