Your Questions

What should I bring?

We provide all the equipment, inflated or prepped and ready at the side of the river, including required safety gear - life jacket and safety kit - all for free with your booking! At the Paddle Station we don't believe in charging you for safety!

You should bring appropriate water activity gear, including clothing you’re okay getting wet, proper footwear, towel, water, a ziplock bag (for phones and wallets) and hat. 

How long is the float?

Typical raft and kayak times are approximately 2.5 hours but that can vary depending on how fast the river is moving. We monitor river flow every day and will tell you the a more accurate float times at the time of your launch.

We expect to see you at our end location within 15-30 minutes of that timeline. After the maximum allotted time, penalty rates will apply. Please ensure that you stop only at our designated Paddle Station.

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Check out your route here.

What do I do if I didn't receive a confirmation?

If you don’t receive your confirmation email within 10 minutes after booking, check your spam folder. If you still can’t find it, there may be a typo in the email address you entered. Just email us with the full name your reservation is under, the date and time you reserved, and the correct email address you want the confirmation email sent to. We will confirm your booking ASAP.

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info@paddlestation.ca

Do I need to be an experienced paddler?

Absolutely not! The Bow River and the North Saskatchewan within the city limits are classified as Level 1, and are perfect for beginners and intermediate kayakers / rafters.

We’ll also go through a safety session with you prior to you taking off down the river and our experienced staff will be more than happy to walk you and your group through the basics until everyone is comfortable. 

Where do I park and how do I get back?

There is ample parking at all of our locations. You might want to park a car at one or both locations so that you have your ride organized before you start your float. Or you could just UBER or taxi between sites. If you ask really nicely, your mom or dad could drop and pick you up too!

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We recommend the following options:

• Prebook yourself an Uber 

• Call a taxi - dial #TAXI on your mobile phone and book

• Park a second vehicle at the end location so it is there when you finish your trip

What if the weather forecast looks bad for our booking?

We get it, weather here changes on a dime but we are a rain or shine operation. On the day of your booking, if we deem the weather or water conditions are unsafe for water activity, we will contact you to reschedule your time. However, if it is deemed safe for you to float then just make sure you bring appropriate clothing - we know you will still have a great time rain or shine, hot or cool. Of course, if you cancel more than 72 hours prior to your booking time you will receive a full refund. See our cancellation policy on the bookings page. 

Do I really need to wear a life jacket?

Absolutely. Within city limits an approved life jacket must be worn at all times. If you don’t, you could find yourself with a fine for up to $500.

Don’t worry though! We have the life jackets and all other necessary gear to keep you safe on the river provided free of charge with our kayak and raft rentals - no extra charges here. 

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Also, keep in mind the river can move quickly in places and even strong swimmers could get in trouble. 

Can I bring alcohol to enjoy on the river?

Boating under the influence of alcohol, or drugs is illegal. It is also a danger to yourself and others. Intoxication makes it difficult to control your vessel and react to unexpected situations. You may be subject to fines for unsafe behaviour on the river. 

Police and Bylaw officers patrol Calgary’s waterways throughout the summer. Anyone engaging in unsafe or disrespectful behaviour on the water will be subject to fines.

What do I do if it begins to storm or hail?

It's no secret that sometimes the weather in Calgary likes to change things up without warning.

If you’re on the river and a storm comes up, you must immediately paddle to the right-hand side of the river’s edge.

Once you are safe on shore, call 1-888-988-7238 for our Crew to collect equipment and assist you in finding a way back to your vehicle. 

Is there an age restriction?

While we support paddlers of all ages, there are some restrictions.

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All minors, including single kayakers, under age 18, MUST be accompanied by a parent or guardian. The Paddle Station reserves the right to ask for identification for safety purposes.

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• Children, ages 3 and up are permitted in rafts.

• Children, ages 6 and up are permitted in double kayaks.

• Paddlers must be age 16 or older to be permitted in a single kayak.

Can I bring my dog?

Yes, your pets are more than welcome to join you for a paddle! 

We do have to take into consideration that many pets have sharp teeth, nails and fur so please make sure they are on their best behaviour. We do not have life vests available for dogs but you may want to get one for your pup given the strong currents in the river. Many furry friends have been known to spontaneously jump in the river for a quick dip!

What is the cancelation policy?

We understand that plans may change or unavoidable situations arise that necessitate having to cancel or change your trip plans. However, once your trip is booked we reserve your space and equipment, assign staff and allocate resources to ensure your trip runs smoothly. Few of these costs are recoverable at the last minute. If you cancel more than 72 hours (3 days) prior you will receive a full refund; within 72 hours your will receive a credit; within 24 hours there is no refund or credit applied. For more information see our bookings page. 

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